Return Period
For standard furniture items, you have 30 days from the date of delivery to request a return. Custom-made furniture may have different return terms as specified in your order agreement. Restoration and assembly services are subject to a 14-day review period from the date of service completion.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- • Items must be in their original condition, unused, and unassembled (if applicable)
- • All original packaging, tags, and documentation must be included
- • Items must not show signs of wear, damage, or modification
- • Proof of purchase or order confirmation must be provided
- • Return request must be made within the specified return period
Cost of Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error, defective product, or incorrect item received. For items that are damaged during shipping or incorrect items sent, we will cover the return shipping costs. Standard return shipping fees will be deducted from your refund amount.
Return Process
To initiate a return, please follow these steps:
- Contact us via email or phone to request a return authorization
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Package the item securely in its original packaging
- Ship the item to the address provided in the return authorization
- Once we receive and inspect the returned item, we will process your refund
Please allow 5-10 business days for us to process your return after we receive the item.
Non-Returnable Items
The following items are not eligible for return:
- • Custom-made furniture that has entered production
- • Items that have been used, damaged, or modified
- • Items returned without original packaging or documentation
- • Items returned after the return period has expired
- • Special order items that were specifically manufactured for you
- • Items that cannot be resold due to health or safety reasons
General Legal Requirements
This return policy complies with applicable consumer protection laws. Your statutory rights are not affected by this policy. If you are a consumer, you may have additional rights under local consumer protection legislation that cannot be excluded or limited.
Order Cancellation Policy
You may cancel your order within 24 hours of placing it without penalty. For custom orders, cancellation may be possible before production begins, subject to a cancellation fee of up to 20% of the order value to cover design and administrative costs. Once production has started, orders cannot be cancelled. Please contact us immediately if you wish to cancel an order.
Refund Procedure
Refunds will be processed using the same payment method used for the original purchase. Please allow the following timeframes for refund processing:
- • Credit card refunds: 5-10 business days after we receive the returned item
- • Debit card refunds: 5-10 business days after we receive the returned item
- • Bank transfers: 7-14 business days after we receive the returned item
Refund amounts will exclude original shipping charges unless the return is due to our error. Custom order cancellation fees, if applicable, will also be deducted from the refund amount.
Contact Information
For questions about returns, cancellations, or refunds, please contact us:
Email: info@squeblenscyxthap.world
Address: 58 Northfield Ln, Boston, MA 02115
Phone: +1 (213) 550-7641
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST.